We understand the importance of IP and secrecy of our clients' confidential information. We see this as the critical element for maintaining a long-term relationship with our clients. We are committed to protecting customer IP throughout the project cycle.
Key areas of our IP protection policy & project confidentiality include:
Non-Disclosure Agreements (NDA's) with Client
To ensure the security and confidentiality of information, a Non-Disclosure Agreement (NDA) is executed with each client and all private information is respected. Our NDA clearly explains:
- What will be collected from client?
- Why will it be collected?
- How will we use it? Steps we will take to protect it.
- With whom it may be disclosed / shared - for legal and security issues etc.
- Rights for access to information.
- Levels of Risk (data loss, unauthorized alteration, etc.)
Non-Disclosure Agreements (NDAs) with Employees
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At the time of joining, all employees are required to sign a proprietary information and inventions agreement. Individual NDAs are also signed with every employee on joining. |
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The employees cannot use any unfair competitive practices upon termination of employment or engage in any business during employment. |
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The employees cannot disclose any proprietary information directly or indirectly to anyone outside the project team or company, or use, copy, publish, summarize or remove such information from the company premises |
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Any confidential information received from third parties and clients are held in strictest confidence and employees are not allowed to disclose or use it, except as necessary to perform his/her obligations as is consistent with third parties. |
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Any "invention ideas" and relevant records has to be disclosed to the company and all information and records pertaining to any idea, process, trademark, service mark, invention, technology, computer program, original work of authorship, design, formula, discovery, patent, or copyright conceived or developed has to be promptly disclosed to the company |
Project-related IP protection
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Dedicated resources made available for all projects. This prevents unauthorized usage of resources and protects all proprietary information of our clients. |
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We have a strong ethical framework that forbids exchange of IP between projects. |
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Every team dedicated to a particular client can have its own secure physical location and its own segment of the LAN. |
Confidential Document Control
Access to public email systems is disallowed and floppy and CD disk drives/writers are disabled on all desktops. Prior written permission of the Project Manager is required for usage of respective drives
Random checks are made on emails that go out of official mailbox that exceeds permitted size (with or without attachments).
Service Level Agreement
Service level agreements are put in place to define the minimum level of service that must be provided. They are, therefore, the basis for measuring our performance. SLA's will typically be included in the contract schedules and cover a number of areas of service including.
- System availability and response times
- Quality standards
Measuring and monitoring service levels can be achieved through user satisfaction surveys and analysis of performance data such as system response and job turn around times. It is not always easy to identify performance measures that accurately reflect the standard of service required by the client's users.
SLA's can be ineffective documents unless the client has practical and realistic remedies in the event of non-performance. Such remedies might include the withholding or deduction of agreed rebates from fees otherwise payable to us, if the agreed level of performance is not maintained. The client needs to be aware that SLA's are not inflexible and there should be a review period in the SLA to cover changing client requirements and new technology.
Warranty and Product Maintenance
<companyname> takes care in delivering a high quality product that fully adheres to the specifications defined and approved by the client. Though the deliverables are tested at multiple levels by <companyname> and also accepted and approved by the client, there can be times when bugs occur after the final delivery is made. <companyname> offers to its clients 60 days (after the final delivery) testing and trial period under which all bugs found by the Customer are fixed free of charge. Even after expiration of this period, we might provide the clients short cost-free consultations on the project concerning source code, implementation etc.
Product support
<companyname> can offer paid support services for created products, like modification of the product and creation of successive versions, product setup, customization, and administration at the Customer's servers, end user support.
Support team
<companyname> can provide a dedicated support team to support the product/software developed by us. The same developers who participated in the project development group carry out Bug fixing and product support; therefore, such tasks are fulfilled with maximum speed and quality. The support can also be extended to providing the email and chat support to your customers. We can train our people to provide the back office support required to run the projects developed by us for you.
Payment Mode
<companyname> requires that client make the requisite payments by wire transfer to our bank account in India. The wire transfer details are different for various currencies in which the payment is being made and is made available to the client on project initiation. The wire transfer sender charges, if any, will have to be borne by the client. |
